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So what do we do now? - See crisis manual...

Transport companies generally have no means of preventing the occurrence of an event. However, they have a major influence on how vulnerable and resistant they are. For example, intensive preparation for potential crises situations increases their own resilience and effects on operation, structure and users can be reduced.

It is also crucial that the company's own organisation-wide incident and emergency management is appropriately established, as this forms the basis for a functioning crisis management. In contrast to incidents and emergencies, crisis require situation-adapted actions as well as a high degree of flexibility and improvisation on the part of responsible persons. In addition to intensive crisis preparation (including the development of concrete measures), the procedures of crisis management should be well organised, regularly trained and coordinated at a central point.

In order to support transport companies in planning and developing their crisis management, a crisis handbook was developed within the U-THREAT project. Based on ten sub-steps (see picture), it shows important procedures and structures for crisis management in public transport.

Interested parties are invited to get in contact on this topic with the U-THREAT coordinators or the responsible partner STUVA via contact form.

Concept for an organized shutdown and quick restoration of operation in crisis situations [S:Nass, STUVA e.V.]